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Loss of Electricity

Has the electricity or gas has shut off? Not sure what to do?

There are a number of different reasons for why your electricity or gas may shut off:

  • Have you topped up your prepayment meter recently?
  • Has a light bulb or fuse blown out?
  • Is a faulty appliance to blame?
  • Have you checked the fuse box?
  • Can you reset the circuit breaker?

  • Follow these check points for all possible reasons for the outage: 

  • Check the Meter is turned on and functional. If you have a credit meter, make sure the money has not run out. Top up at your local store.
  • Check your Fuse Box trip switch has not tripped. If one of the switches is off, simply flick it back up to restore the power to your lights or sockets.
  • Check Light Bulbs are all working.
  • Check additional possibilities for the outage in your home before calling a technician:

  • If you need help on changing a light bulb, go to Electrical How to Change a Light Bulb to find useful information and instruction.

    If you think a power socket is not working, go to Electrical Power Socket Problems to find the information you need to trouble shoot, resolve and/or report the issue.

    If you need a qualified and registered electrician to come to the house, and you have made attempts to fix the problem using the information provided, report a description of the issue by filling in a maintenance form.

    Please Note:

    Your electricity or gas will not have shut off because it has been disconnected for unpaid bills. Arrive Homes is contractually responsible for paying and maintaining bills on your behalf and our service ensures that you will not be inconvenienced in such a way. Other reasons provided are possible.

    Tenants cannot claim compensation from Arrive Homes. The Company can arrange a service technician to your door as quickly as possible within the standard working hours of operation, but we are not the service provider unto which you can make claims or seek compensation.

    If you report a problem past the hours of operation of the service provider, and that of Arrive Homes, the Company(s) may not be able to deal with the issue until the following business day. If it is not an emergency as stated by the service provider, and depending on the circumstance, please be aware that it may take up to 72 hours before a service provider will send a technician out to fix the problem.

    Need Further Assistance?

    To report any damage or need for repairs, please provide a full description of the maintenance issue when filling in your online Maintenance Report form.

    Once you have submitted a report, an Arrive Homes representative will be in contact with you shortly.