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Maintenance


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Wireless Broadband


Accounts and Passwords

Arrive Homes provides wireless broadband internet services to all of its houses. Accounts and passwords are managed by Arrive Homes, including bills and activity, setting up and closing accounts, and managing general queries from tenants.

Having Virgin Media wireless broadband means everyone can connect to the internet at the same time using one fast, secure broadband connection.

If you have a query about the services and bundles being provided, or you would like to upgrade your bundle, or the hub is outdated and needs replacing (generally every 3 years), report the issue by filling in a maintenance form.


Connectivity

With fibre optic Virgin broadband, you should be able to play, stream and tweet all at once. When you suddenly cant connect to the Internet, any several things could be wrong.

If you are having problems, heres what you can do:

First: Use this checklist to find and solve what may be a common problem: http://compnetworking.about.com/od/internetaccessbestuses/tp/fixing-cant-connect-to-internet-problems.htm

This site offers valuable information that is so common sense it often does get overlooked, but please note: Your internet bills are managed responsibly and with direct payments by Arrive Homes. If you have a problem with your internet connection, it is not because of an unpaid bill. And Contacting a service provider is number 10 on the checklist, meaning: make this your last point of call.

Second: Troubleshoot the problem using Virgin Media services online. Got a Problem With Your Services? https://my.virginmedia.com/faults/service-status

Simply, type in your postcode, and find helpful tips on how to diagnose and fix these common problems:

  • Lost internet connections
  • Lost wireless connections
  • Slow broadband
  • Can't activate broadband
  • Can't install wireless
  • And more!

  • Cant find your problem?

    No worries. You can still make a query, and Virgin Media will take you through it's easy step-by-instructions online to get your wireless broadband back up and working. Contact a Virgin service representative directly.

    Use the Say No to 08 Numbers App to avoid costly charges
    when calling 0870 and 0845 numbers.


    Fill in a maintenance form below to receive the password for your account. From there, you can contact Virgin services and speak directly with a representative over the phone who can help talk through your issue with you.

    If a slow broadband connection is your issue, or the connection keeps dropping in and out, ask a representative to investigate it over the phone with you. Ask about switching broadband frequencies.

    Find useful Tips for Troubleshooting Slow Internet Connections here: http://compnetworking.about.com/od/speedtests/tp/slow-network-connections.htm

    If you would like more information on Virgin broadband speeds see: http://store.virginmedia.com/broadband/speeds-explained/our-typical-speeds.html

    If your internet provider is not Virgin, go to your Company's website and see its services to help diagnose and troubleshoot the issue.  Service providers offer competitive broadband services, so you should find each one will offer similar services online or by phone.

    If you need to request the password for your wireless broadband internet account to inquire with a Virgin representative about issues regarding internet connectivity, or you need to make a query regarding the account (services, updating, billing & activity) to Arrive Homes, fill in a maintenance form.

    For future reference: Many local shops, restaurants, libraries, cafes and pubs near you will offer free internet access and wi-fi, with many internet cafes located on most high streets for your convenience if you temporarily do not have an internet connection at home. If you are unable to find an access point, or you are unable to access internet via your mobile or other device, and cannot complete a maintenance form as a result, please contact us directly for your account and password.


    Need Further Assistance?

    To report any damage or need for repairs, please provide a full description of the maintenance issue when filling in your online Maintenance Report form.

    Once you have submitted a report, an Arrive Homes representative will be in contact with you shortly.